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🗂 English Program for Thai Service Assistants
(30 Lessons)
(6 lessons)
🔹 Basic Skills 1
Everyday English
👉 Goal: Build confidence with greetings, simple questions, and polite answers.

Lesson 1. Hello & Welcome
  • Phrases: “Hello, nice to meet you.” / “Welcome to Thailand.” / “My name is …”
  • Practice: Role-play greeting a new client.
Lesson 2. Can I Help You?
  • Phrases: “Can I help you?” / “What do you need?” / “I can check for you.”
  • Practice: Asking a client what they need.
Lesson 3. Yes, Of Course
  • Phrases: “Yes, of course.” / “One moment, please.” / “I will take care of it.”
  • Practice: Responding politely to requests.
Lesson 4. Where, When, How
  • Phrases: “Where do you want to go?” / “What time?” / “How many people?”
  • Practice: Asking and answering basic questions.
Lesson 5. This Way, Please
  • Phrases: “Follow me, please.” / “This way.” / “Please wait here.”
  • Practice: Guiding a client to a location.
Lesson 6. Small Talk
  • Phrases: “How was your trip?” / “Do you like Thailand?” / “Where are you from?”
  • Practice: Friendly short conversations.
(6 lessons)
🔹 Basic Skills 2
Practical Communication
👉 Goal: Learn simple but useful communication for daily tasks
Lesson 7. Money & Payment
  • Phrases: “The price is …” / “Cash or card?” / “Here is the bill.”
  • Practice: Handling simple payments.
Lesson 8. Food & Drinks
  • Phrases: “Would you like Thai food?” / “Spicy or not spicy?” / “I recommend …”
  • Practice: Ordering or suggesting food.
Lesson 9. Booking Basics
  • Phrases: “I can book a table.” / “What time?” / “How many guests?”
  • Practice: Making a restaurant reservation.
Lesson 10. Emergency Help
  • Phrases: “Call the doctor.” / “I will help you.” / “Don’t worry.”
  • Practice: Role-play emergency support.
Lesson 11. Telephone Basics
  • Phrases: “Good morning, this is … speaking.” / “Can you repeat, please?” / “I will send details.”
  • Practice: Taking a simple call.
Lesson 12. Confirm & Repeat
  • Phrases: “Let me repeat.” / “So you need …” / “Is that correct?”
  • Practice: Confirming client details.
(6 lessons)
🔹 Service Assistant 1
Helping Clients
👉 Goal: First steps in real service situations.
Lesson 13. Professional Introductions
  • Phrases: “I am your assistant today.” / “Our company provides …” / “I will support you.”
  • Practice: Formal introduction to a client.
Lesson 14. Handling Client Requests
  • Phrases: “I understand.” / “Let me check.” / “I will arrange it.”
  • Practice: Listening to and confirming a request.
Lesson 15. Explaining Services
  • Phrases: “This service includes …” / “The limit is …” / “We offer …”
  • Practice: Explaining visa or rental service.
Lesson 16. Reservations & Appointments
  • Phrases: “I confirm your booking.” / “Your appointment is at …” / “Shall we reschedule?”
  • Practice: Booking a doctor or hotel.
Lesson 17. Giving Directions
  • Phrases: “Go straight, then turn left.” / “It’s near …” / “I recommend this place.”
  • Practice: Giving more complex directions.
Lesson 18. Problem Solving
  • Phrases: “I am sorry for the problem.” / “Let me fix this.” / “Another option is …”
  • Practice: Handling a client complaint.
(6 lessons)
🔹 Service Assistant 2
Real Tasks
👉 Goal: Support clients in travel, bookings, and online communication.
Lesson 19. Travel & Transportation
  • Phrases: “Your taxi will arrive at …” / “The flight departs at …” / “Do you prefer bus or private car?”
  • Practice: Organizing airport transfer.
Lesson 20. Local Culture
  • Phrases: “In Thailand, we usually …” / “This is a tradition.” / “Please take off your shoes.”
  • Practice: Explaining Thai etiquette.
Lesson 21. Negotiation Basics
  • Phrases: “Can you give a better price?” / “Is there a discount?” / “Let’s find a good solution.”
  • Practice: Negotiating for a client.
Lesson 22. Online Communication
  • Phrases: “I will send you details by WhatsApp.” / “Let’s meet on Zoom.” / “I will reply by email.”
  • Practice: Online conversation with a client.
Lesson 23. Banking Support
  • Phrases: “Please show your ID.” / “The fee is …” / “You need to sign here.”
  • Practice: Helping during a bank video call.
Lesson 24. Booking & Rescheduling
  • Phrases: “Your booking is confirmed.” / “We need to change the date.” / “Is this new time OK?”
  • Practice: Rescheduling an appointment.
(6 lessons)
🔹 Service Assistant 3
Professional Support
👉 Goal: Handle complex and official client situations.
Lesson 25. Immigration & Visa
  • Phrases: “Please complete this form.” / “The process takes … days.” / “Additional documents are needed.”
  • Practice: Supporting at Immigration.
Lesson 26. Police & Safety
  • Phrases: “We need to report this.” / “Stay calm.” / “The police will help.”
  • Practice: Helping with a police report.
Lesson 27. Bank Meetings
  • Phrases: “We confirm the transaction.” / “This requires your signature.” / “Do you agree with the terms?”
  • Practice: Assisting in a bank branch.
Lesson 28. Business Communication
  • Phrases: “We can collaborate.” / “Here is the agreement.” / “Let’s keep in touch.”
  • Practice: Talking with business partners.
Lesson 29. Crisis Management
  • Phrases: “Your passport is lost.” / “We will contact the embassy.” / “Don’t worry, I will handle this.”
  • Practice: Lost documents scenario.
Lesson 30. Fluent Service Talk
  • Phrases: “Many clients enjoy …” / “That reminds me of …” / “When I visited …”
  • Practice: Storytelling to build trust.
✅ After finishing 30 lessons
(3 months)
  • Assistants can confidently greet, guide, and
    support clients.
    1
  • Handle bookings, food, transport,
    culture questions.
    2
  • Help with bank, police, immigration,
    and visa tasks.
    3
  • Communicate politely in phone,
    email, or video calls.
    4
  • Stay calm and professional in
    crisis situations.
    5